FAQs
Answers to the questions we are asked most often about shipping, delivery, order changes and returns. Everything on this page matches our published Shipping Policy and Return & Refund Policy — if the two ever differ, the policy pages are the authority.
If your question is not answered here, email us at contact@home4heroes.us.
Where do you ship?
We ship within the United States only. That includes PO Boxes and APO/FPO military addresses.
We cannot split one order across several addresses. If you need items delivered to different addresses, please place a separate order for each address.
How much does shipping cost?
US Standard shipping starts at $6.95 for one item. Orders of $60 and up ship free within the US.
The final cost depends on your location, the number of items and package weight, and is shown at checkout once you enter your address. Free Shipping, Standard and Express options are offered at checkout.
How long will my order take to arrive?
Every item is made to order, so the total time is production time plus transit time.
Production: 3 to 5 business days.
Transit after production:
- Free Shipping (orders of $60 and up): 5 to 7 business days
- Standard ($6.95, from one item): 5 to 7 business days
- Express ($16.95): 1 to 3 business days
- APO/FPO: up to 45 days via military mail
Do you ship internationally?
No. We currently ship within the United States only, including PO Boxes and APO/FPO addresses.
How do I track my order?
When your order ships you are sent a shipping confirmation email with a tracking link. It goes to the email address used on the order, so please check that address — including its spam folder.
APO/FPO orders are shipped through DHL Globalmail and USPS. Once a package enters the military mail system, tracking updates stop for security reasons. That is normal and does not mean the package is lost.
If your order has shipped and you did not receive the email, contact us at contact@home4heroes.us with your order number and we will send you the tracking details.
Full details, including APO/FPO, are on our Track Your Order page.
Can I cancel or change my order?
Cancellations are accepted within 6 hours of placing the order. Email contact@home4heroes.us with your order number as soon as possible.
Because every item is made to order, we cannot guarantee changes once production has started.
Who makes your products?
Every Home4Heroes design is our own. Each item is printed to order and shipped by our production partners in Texas, USA, which is why production takes 3 to 5 business days before your parcel goes out.
What size should I order?
Our apparel uses standard US sizing. Our Size Guide lists the garment manufacturer’s own measurements for our sweatshirts, hoodies and garment-dyed t-shirts.
Because a printed garment cannot be altered after it is made, the most reliable way to choose is to measure a shirt you already own and like the fit of. Lay it flat and measure two things in inches:
- Chest — straight across, from armpit seam to armpit seam
- Length — from the highest point of the shoulder straight down to the hem
If you are between sizes, or the fit matters to you, email us at contact@home4heroes.us with the item you want and your usual size and we will help you choose before you order.
If a size still turns out wrong, you can exchange it — see the next question.
I ordered the wrong size — can I exchange it?
Yes. You can exchange an item for a different size within 30 days of delivery.
The item must be unworn, unwashed and in its original condition. Email contact@home4heroes.us with your order number and the size you need, and we will send you return instructions.
Because a size exchange is not a fault on our side, you pay the cost of shipping the item back to us, and we pay to send the replacement size out to you. If the item is faulty, misprinted or not what you ordered, that is covered at no cost to you instead — see the question about damaged or wrong items.
My order arrived damaged, misprinted or wrong. What now?
Email contact@home4heroes.us with your order number, the email used on the order, clear photos of the item and packaging, and a short description of the problem.
We reply within 12 business hours. Approved refunds are processed within 2 business days.
If the fault is ours — a wrong design or order error, a blurry, off-centred or poor-quality print, a wrong or missing item, or damage in transit — you get a replacement or a refund at no cost to you. You do not pay return shipping on a faulty or incorrect item.
Requests must be made within 30 days of delivery.
What is not covered by the refund policy?
We are not able to refund:
- orders where an incorrect shipping address was provided
- missed deliveries or unclaimed packages
- packages the carrier marked as delivered that go missing afterwards
- delays caused by customs or natural disasters
- orders placed by mistake
- requests made more than 30 days after delivery
Ordering the wrong size is not a refund case, but it is an exchange case — see “I ordered the wrong size” above.
The full wording is on our Return & Refund Policy page.
Is there a discount on my first order?
Yes. Enter the code WELCOME10 at checkout for 10% off your first order.
The code can be used once per customer, has no minimum order value, and cannot be combined with other discount codes.
What payment methods do you accept?
All prices are in US dollars (USD). The methods this store currently accepts are shown by the icons in our site footer and again at checkout: Visa, Mastercard, American Express, Discover and Diners Club, plus Shop Pay, PayPal, Apple Pay, Google Pay and Amazon Pay.
The exact options available to you appear at checkout.
Is it safe to order on this site?
Yes. Payment is taken on Shopify's hosted, encrypted checkout, which is PCI DSS compliant. We never see or store your full card number.
How do I contact you?
Email contact@home4heroes.us and include your order number if your question is about an order.
Support hours are Monday to Friday, 9AM to 6PM EST.